Partial payments and refunds

Bank-transfer bookings rarely settle in one clean payment. Reynt lets you record exactly what arrived — including part payments, top-ups, and overpayments — and handle money you need to send back. All of this happens on a booking’s Payment card or the Payments detail page.

Partial payments

When a guest pays less than a leg’s open amount, use Record payment and enter the amount that actually arrived. The leg stays Pending with a Partially paid badge and a “received X of Y” line, and the booking’s overall payment goes Partially paid.

From then on, all payment instructions Reynt shows or emails the guest — the reminder, the “send instructions” email, and the EPC QR code — request the remaining balance, not the original figure, and can show how much you’ve already received. The guest still gets a payment-received confirmation for the partial amount.

Top-ups

A partially-paid leg can be recorded against again — receipts accumulate until the leg is fully covered. Once a leg is fully Paid, it can’t be marked again.

Overpayments

If a guest sends more than the open amount, record the full figure anyway. Reynt accepts it and the leg shows an Overpaid by X badge. You can then return the excess as a refund.

Correcting a recorded receipt

Recorded a bank-transfer receipt for the wrong amount? Every entry on the Recorded payments card (on the payment detail page) has a Correct amount action. Enter what actually arrived — the original entry stays visible, greyed out and labelled corrected, so the correction reads as an audit trail rather than a silent edit.

• The payment’s status re-derives from the corrected figure in either direction: reducing an entry can turn Paid back into Partially paid, and raising an understated one can turn Partially paid into Paid.
• Setting the amount to 0 removes the receipt entirely — use this when the money never actually arrived.
• A linked invoice’s payment status re-syncs to match.
• A receipt can only be corrected once. Correcting the result of an earlier correction targets that new entry, not the original.

Ad-hoc refunds

To return money you’ve already received — an overpayment, or a goodwill gesture — use Record refund on the paid or overpaid leg. Enter the amount and the party it comes from. This records a refund obligation; it doesn’t move money by itself. You can never record a refund for more than has actually been received on that party.

Once you’ve wired the money back, settle the obligation:

• Open the Open refunds card (on the payment detail page or the booking’s Activity → Payments timeline).
• Choose Mark as refunded, and enter your bank’s transfer reference.

This keeps the booking’s ledger honest about what’s still owed versus what’s already been returned. A refund can only be discharged for its full recorded amount — Reynt won’t let you settle more than the money actually held for that party, even in part.

On Mollie payments there is nothing to wire. Where the leg was paid through your Mollie checkout, the Open refunds card offers a Refund via Mollie action instead of the manual discharge above: Reynt asks Mollie to return the money and records the discharge when it confirms. The refund still goes back through the organization that received it — there is never a clawback across organizations, so an owner-collected leg is refunded from the owner’s account, not yours.

Refunds from cancellations and modifications

Refunds also arise automatically when a booking changes:

• Modifying a booking downward (including a partial cancellation — see Modify a booking) records a refund obligation for the difference (no invoice document is created or corrected automatically).
• Cancelling a booking refunds what was paid according to the applicable cancellation policy.

Whether that obligation is money you actually owe back depends on what the guest had already paid:

• If the reduced amount hadn’t been paid yet, it’s a credit against the charge — what’s owed simply drops, and there’s nothing to send back. It does not appear in Open refunds and can’t be discharged.
• If the guest had already paid that amount, it’s a real payout and lands in Open refunds for you to discharge with Mark as refunded, exactly like an ad-hoc refund. If they’d only paid part of what was reduced, only that paid share is payable — Reynt caps the discharge at what was actually received.

The refund amounts and how the policy is applied are covered in Cancellations and refunds and Modify a booking.