Modify a booking

You can change a confirmed or pending booking in place. Reynt recalculates the price, works out the difference, and settles it automatically as a new payment leg or a refund — paid amounts stay locked, only the remaining balance is affected. Invoices aren’t touched automatically; correct one yourself if the change affects an invoice you’ve already issued.

Modifying a booking

Open the booking and choose Modify Booking. In the dialog you can change the stay period, guests, pets, and pricing (add-ons and line items). The listing itself is fixed here — to change it, see Moving a booking below.

As you edit, a Preview panel shows the original total, the new total, and the difference:

• Additional charge — a Supplement payment leg is added for the extra amount; collect it like any other payment (see How payments work).
• Refund — a refund obligation is recorded for the difference. If that money hadn’t been paid yet, it’s simply a credit — what’s owed drops, and there’s nothing to send back. Only the portion the guest had actually paid becomes a real payout, which you discharge by hand (see Partial payments and refunds). You must enter a reason and tick a confirmation before applying.
• No change — nothing is charged or refunded.

Neither case touches an invoice document — invoicing stays manual. If the booking already has an issued invoice, correct it yourself (a credit note for a downward change, a new invoice for the extra).

Rate-drift notice

If your new period extends past the dates the booking was originally priced against, Reynt shows a Live rates consulted notice — the new total uses today’s listing rates rather than the rates frozen at booking time. Changes within the original dates keep the original rates.

Partial cancellations

A modification that only shrinks the booking (fewer nights, fewer guests) is recorded as a partial cancellation and produces a refund through the same flow — there’s no separate screen for it.

Custom pricing

If the automatic price isn’t what you want, switch on Override total manually to enter your own line items and total. Reynt records exactly what you set instead of recalculating.

Commission refund (marketplace)

When a modification produces a refund on a booking that carries commission, the same Commission refund % choice as on cancellations appears — Keep, Split 50/50, or Refund — controlling how much commission is returned. It overrides the booking’s default for this change only.

History and notifications

Every modification is written to the booking’s Activity timeline as a change-history entry with the before/after period and total, the delta, and who made the change. A booking-modified email can be sent on apply, or sent and re-sent later from the timeline.

Moving a booking to another listing

From the booking’s overflow menu, Move to another listing transfers a pending or confirmed booking to a different property. You choose how to price it:

• Keep current price — the agreed total stays; no refund or charge. Future modifications will price against the new listing.
• Re-price against the new listing — the total is recalculated at the new listing’s rates, and the difference is refunded or charged like a modification.

Only eligible listings are offered. A move requires the target to have the same owner, same country, and same currency. In keep price mode the collected city tax must also be unchanged — switch to re-pricing if it would differ. Before you confirm, Reynt previews any calendar conflicts, house-rule issues (stay length, guest caps), and differences in cancellation policy or deposit. A re-price move settles the difference the same way a modification does (a Supplement payment leg or a refund obligation) but doesn’t touch any invoice already issued — correct it by hand if the new total makes it stale.

Reassigning owners (marketplace)

When a property changes hands, you can move its existing bookings to a new owner. This lives on the listing’s Owner page, not on individual bookings: open the listing, go to Owner, and use Reassign bookings.

A short wizard lets you pick the new owner, select which active bookings to move, and optionally make that owner the default for future bookings. Bookings that have already been paid to the current owner can’t be reassigned — they show a Paid badge and must be settled or refunded first. Reassigning updates each booking’s owner and regenerates the affected owner-settlement invoices.